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Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99

$9.49

$14.99

$19.99

$11.89

$50 - $149.99

$16.99

$24.99

$34.99

$21.247

$150 - $199.99

$19.99

$29.99

$39.99

$24.99

$200.00 - $249.99

$26.99

$39.99

$54.99

$33.74

$250 - $499.99

$29.99

$44.99

$59.99

$37.49

$500 - $999.99

$49.99

$74.99

$99.99

$62.49

$1000 +

$99.99

$149.99

$199.99

$124.99

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95

( Please note these are only examples and not actual shipping prices according to weight)


What is your Policy on Returns/Exchanges/Refunds?

Our policy here at Enigma Fotos:

 We want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.




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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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